Admiral / EUI – Third Parties – Non Customers – Resolve your complaint
Archived page • originally published • Peter Causton
Experience a swift, fair, and stress-free resolution process with ProMediate’s expert mediation services, designed specifically for third-party and non-customer disputes involving Admiral/EUI.
Admiral / EUI – Third Party Complaints (Non-Customers)
Resolve Your Complaint Through Independent Mediation
Thank you for considering ProMediate’s independent ADR and mediation service in relation to your complaint involving Admiral / EUI.
We aim to help parties resolve disputes quickly, fairly and proportionately without the cost, stress and delay often associated with court proceedings.
Please note: this service is intended for third parties and non-customers of Admiral / EUI. Admiral policyholders and customers may instead have the right to refer complaints to the Financial Ombudsman Service.
Making a Complaint
To assist us, please provide:
- your vehicle registration number;
- the relevant claim or reference number;
- details of your complaint;
- copies of any relevant correspondence or documents; and
- the outcome you are seeking.
You can submit your complaint online using the form below:
Once we receive your complaint, we will:
- obtain Admiral/EUI’s response;
- review the relevant documentation;
- communicate with both parties by telephone and/or email;
- seek to negotiate a resolution; and
- where appropriate, provide a non-binding recommendation or evaluation.
We will keep you updated throughout the process.
There is no charge to consumers for using this service in Admiral / EUI matters.
The ADR and Mediation Process
The process generally begins once Admiral/EUI has issued its final response.
Our aim is to resolve disputes promptly and proportionately, typically within approximately 28 days where possible.
The process is:
- confidential;
- voluntary;
- independent; and
- without prejudice.
You may seek independent advice at any stage and either party may withdraw from the process at any time.
If a settlement is reached, it will usually become binding upon the parties once agreed.
Where matters do not resolve, ProMediate may provide a non-binding neutral evaluation or recommendation to assist the parties further.
Our Terms and Conditions can be found here:
Who We Are
ProMediate is an independent dispute resolution provider and mediation organisation.
We have extensive experience resolving disputes involving insurers, accident management companies, traders and consumers.
We are independent of both Admiral/EUI and the complainant. We do not act for either party.
Historically, ProMediate has operated as a CTSI-certified ADR provider under the ADR Regulations 2015.
How We Work
Our role is not to impose a court judgment or formal ombudsman determination. Instead, we act as an independent mediator and dispute resolution provider seeking to facilitate constructive resolution between the parties.
Typically, we:
- review the available documentation;
- identify the key issues in dispute;
- communicate with both parties separately;
- explore possible settlement options;
- assist negotiations; and
- where appropriate, provide an independent view or recommendation.
Many disputes are resolved through discussion and clarification of misunderstandings, evidence or expectations without the need for court proceedings.
Telephone and remote mediations can also be arranged where appropriate.
Independence and Transparency
We are impartial and independent.
We do receive payment from Admiral/EUI or associated organisations for administering disputes. However, this does not affect our independence or neutrality.
Consumers are not charged for using this service.
We believe in transparency regarding how ADR services operate and are therefore open about the funding arrangements for the scheme.
Data Protection and Confidentiality
In order to assist resolution of disputes, it is necessary for information and documentation to be shared between the parties and ProMediate.
We handle all information confidentially and in accordance with applicable data protection requirements.
Our privacy and data protection policies can be found here:
Unless ongoing proceedings require otherwise, dispute records are generally deleted after a reasonable retention period.
Customer Service
We take customer service extremely seriously and welcome feedback regarding our service.
If you have any questions about the process or require assistance, please do not hesitate to contact us.
We encourage parties to provide feedback regarding their experience of using the service
ProMediate is a leading independent dispute resolution provider and mediation organization, dedicated to facilitating fair and effective resolutions between parties. With a wealth of experience in handling disputes involving insurers, accident management companies, traders, and consumers, ProMediate operates independently of both Admiral/EUI and complainants. Our mission is to provide a professional, impartial service that helps resolve conflicts without the need for court proceedings, ensuring a smooth and satisfactory outcome for all involved.
Before submitting your complaint, please ensure you have your vehicle registration number, the relevant claim or reference number, details of your complaint, copies of any relevant correspondence or documents, and the outcome you are seeking.
Use our online form to submit your complaint. This allows us to efficiently collect all necessary information and begin the mediation process promptly.
Once your complaint is submitted, we will obtain Admiral/EUI’s response, review the relevant documentation, and communicate with both parties to negotiate a resolution. We aim to keep you informed throughout the process.
Our mediation process ensures that all discussions and documents remain strictly confidential, providing a safe space for open dialogue.
We operate independently, ensuring that all parties receive unbiased assistance in resolving their disputes.
Our streamlined process is designed to resolve disputes promptly, typically within 28 days, minimizing stress and delay.
We facilitate effective communication between parties to help reach a mutually agreeable solution without the need for court intervention.
Our experts provide non-binding evaluations to assist parties in understanding the strengths and weaknesses of their cases.
At ProMediate, we prioritize the confidentiality and security of your information. We adhere to stringent data protection protocols to ensure that all dispute-related data is handled with the utmost care and in compliance with applicable regulations. Our commitment to privacy is unwavering, and we strive to maintain the trust of all parties involved by safeguarding sensitive information throughout the mediation process.
Reach out to us at (123) 456-7890 for any inquiries or assistance regarding our mediation services.
ProMediate HQ, 5678 Mediation Lane, Suite 200, London, UK 12345